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Return and Refund Policy

1. Introduction

This policy governs the operation of the online gift shop owned and managed by Britanniaweb Ltd, based in the UK. By using our website and purchasing our products, you agree to adhere to the terms outlined below.

2. Operator Information

  • Business Name:  Britanniaweb Ltd
  • Shop name: Rust and Paint, www.rustandpaint.co.uk
  • Registered Office: 128 City Road, London, England, EC1V 2NX
  • Company Registration Number: 08985331
    Contact Information:

3. Products and Availability

  • We offer a curated selection of gift items, including handmade goods, home decor, and gifts. In addition we offer marketing materials for independent Avon representatives.
  • Prices for our products are subject to change at any time without prior notice.
  • Product availability is subject to stock levels. While we strive for accuracy, slight variations in appearance (e.g., color, size) may occur.

4. Ordering and Payment

  • Orders can be placed exclusively through our website at www.rustandpaint.co.uk
  • Payment methods include major credit/debit cards, PayPal, and other methods specified during checkout.
  • Payment must be completed in full at the time of ordering.

5. Shipping and Delivery

  • We offer delivery services within the UK only.
  • Delivery Options:
    • Tracked 48: 2-3 working days – £3
    • Express Delivery: 1-2 working days – £4.50
  • Estimated Delivery Times: 2-3 working days.
  • Dispatch Times: Orders are typically processed within 1-2 working days.
  • If chosen, customers will receive a tracking number for shipped orders where available.

 

6. Returns and Refunds

  • Customers have the right to return products within 14 days of receipt, per UK Consumer Contracts Regulations.
  • To qualify for a return:
    • Items must be unused, in their original packaging, and accompanied by proof of purchase.
    • Custom or personalised products are non-refundable unless faulty.
  • If the item is not damaged or faulty, the customer is responsible for the cost of returning the item via a tracked service.
  • Refunds will be issued via the original payment method within 3 days of the returned item’s receipt.

7. Damaged or Faulty Items

  • If an item arrives damaged or faulty, customers must notify us within 7 days of delivery.
  • We will arrange for a replacement, repair, or refund, depending on the situation. Proof of damage (e.g., photos) may be required.

8. Privacy and Data Protection

  • We are committed to protecting customer privacy in compliance with the UK General Data Protection Regulation (UK GDPR).
  • Personal information collected during the ordering process is used solely for processing orders and improving our services.

9. Website Use

  • By accessing our website, you agree to use it only for lawful purposes and in compliance with our terms of use.
  • We are not responsible for interruptions or inaccuracies on our website due to technical issues.

10. Liability

  • Britanniaweb Ltd is not liable for any indirect or consequential losses resulting from product use or delivery delays beyond our control (e.g., courier strikes).

11. Contact Information

For questions, concerns, or feedback, please contact:

12. Policy Amendments

We reserve the right to update this policy at any time. Changes will be reflected on our website and will take immediate effect.

Last Updated: 16 November 2024